Shipping Policy


All orders will include a confirmation email and/ tracking number. If you do not receive an email by the next business day check junk mail/spam folders or send an email to info@hautelash.xyz


E X C H A N G E S + R E T U R N S

We are sorry, eyelashes  CANNOT be returned at this time due to hygienic and sanitary precautions for our customers. All products are carefully examined before shipment to avoid any misconstrued items. All eyelashes are final sale. Some exceptions may apply.


D O M E S T I C   S H I P P I N G

Standard (CAN)

Local: up to 3 business days 
Regional: up to 5 business days
National: up to 9 business days


I N T E R N A T I O N A L   S H I P P I N G

Standard (Int'l)

USA: 5- 8 business days
Everywhere else: up to 10 business days 


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At this time, tracking is not available on standard shipping orders. However, our postage system is very reliable. The tracking option is applicable for Xpresspost, Priority and Expedited shipping. (see express shipping for details) As we continue to grow as a company we will eventually implement tracking for all orders.

We are not responsible for packages that are lost due to customers filling out incorrect mailing information. So please make sure all fields are filled in correctly.

Note: delays are a possibility due to weather conditions etc.

We are NOT responsible for lost or stolen goods. However, we will do our best to help resolve these issues.

Customers are responsible for any customs or duty charges that may be implied by countries outside of Canada. Customs may also delay items in some countries.

Note that such charges could occur with very large shipments*

WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS


P R O C E S S I N G

Orders may take up to 24-72 hours  to process depending on high volumes or the popularity of product sales/stock.

Orders are regularly shipped out by 1 pm (Eastern time)

We will do our best to get all orders shipped out as soon as possible!