FAQS

WHAT ARE MINK EYELASHES?

Fur that has been gently brushed from live animals, sterilized and used to provide a realistic, thicker, longer and natural looking appearance. We cannot stress this enough, we are 100 percent animal-cruelty free! 

Mink eyelashes are the most luxurious looking and most expensive eyelashes on the market.  They are more of a modern-day eyelash and greatly preferred by some of your favourite "A-List celebrities" who prefer not to install the semi-permanent implanted eyelashes at salons. The strip mink lash we carry allows people to apply them whenever they want to wear them and can be re-worn several times. The eyelashes do not contain any chemicals or dyes which is how they maintain a rich and fluttery appearance. 


WHAT IS THE DIFFERENCE BETWEEN SYNTHETIC EYELASHES AND MINK EYELASHES? 

The main difference between the two lashes are the quality. With mink eyelashes, they contain a natural, shiny, lightweight, and feather-like appearance. They can be worn up to 20-25 times. They are also eyelash curler friendly. The Synthetic eyelashes are made of cruelty-free synthetic fibers. They are made to be worn multiple times but not as long as the mink collection, they usually last 5-8+ wears based on how well taken care of. When you remove your eyelashes it is best to use makeup remover on your eyes and the eyelashes to remove the glue. Also, remember to place them back in the trays to maintain their original shape.


CAN ANYONE WEAR THESE EYELASHES?

Of course! Haute Lash is made for everyone. Whether you are a makeup guru or artist, makeup lover, or just
 need them for a night out or even an everyday look. They are for all ages. Just make sure to not use them in water. 


HOW DO I APPLY THE EYELASHES?

Please see the APPLICATION & CARE link


How do I take care of my eyelashes?

Please see the APPLICATION & CARE link 


WHAT MAKES HAUTE LASH DIFFERENT FROM OTHERS?

1. We offer and only use premium quality

2. We are environmentally friendly and conscious. Green isn't just a colour it's about making environmentally friendly choices (100% recyclable packages)

3. Our packaging is super lightweight

4. We offer affordable prices for EVERYONE

5. 100% cruelty-free!


DO MY EYELASHES COME WITH ADHESIVE?

The packages do not include adhesive. However, we are in the process of bringing you an adhesive by Haute Lash.


CAN I GET MY EYELASHES FASTER THAN THE STANDARD TIME?

Absolutely, in our collections, we have integrated an EXPRESS SHIPPING option for all. Be sure to read through and select the best and correct option according to your location.


HOW LONG DOES STANDARD SHIPPING TAKE?

Please see SHIPPING & RETURNS link (bottom of the browser)

HAVEN'T RECEIVED YOUR PACKAGE?

Note: delays are a possibility due to weather conditions etc.

Please do these things before contacting us

Make sure to check with the people within your household

If you live in a condo or apartment building do check with building security. 

Contact your local post office if they have held the package for you.

If after doing all of these things and you still cannot locate it. Contact us and we will do our best to accommodate you by creating a lost package claim with our post office.

WHEN IS FREE SHIPPING APPLIED?

Free shipping is applied to orders that are $50+ during promotional events. We advise that customers keep an eye out for those months/weeks.


WILL THE EYELASHES AFFECT MY OWN EYELASHES?

When false eyelashes are applied correctly and removed correctly then no harm can be done to your own eyelashes. It has been proven that it is actually better than applying mascara to your own eyelashes.  Be sure to remove them always before sleeping. 


CAN I USE MASCARA ON MY FAUX EYELASHES?

You may, However, we DO NOT recommend it as this could decrease the number of times you can reuse your eyelashes.

WHEN DO ORDERS SHIP OUT?

Orders typically ship out on business days after 1 pm (Eastern time) from Monday to Friday


HOW CAN I BE FEATURED ON YOUR SITE?

In order to be featured on our website, you must have a photo of yourself with our product. All submissions have no guarantee but you must contact us and we will then check our database to confirm your purchase with us. 

To be featured on our Instagram account send a message/photo to @hautelash.xyz on Instagram

DO YOU OFFER AN MUA DISCOUNT?

We genuinely admire all MUA's worldwide therefore, we have incorporated an MUA discount for all of the certified + approved MUA's! 
For eligibility you must email proof of certification to info@hautelash.xyz 

Once approved you will have the pleasure of an MUA discount available for use at the checkout.

All our approved Makeup artists will be entitled to a 30% discount!




Feel free to contact us via live chat during business hours from 11am-4pm (Eastern Time) 

If you have any more questions or concerns please feel free to contact us at 
info@hautelash.xyz